Terms & conditions

These terms apply whenever you order from Bristol Flowers, by phone, email or through our contact form. Placing an order with us means you’re happy with the terms below.

Orders & notice

We make every arrangement to order, so we ask for at least 24 hours’ notice before your delivery or collection date — see Delivery & Ordering for the full detail. Weddings and larger events need more notice than this; we’ll always tell you what’s realistic when you get in touch.

We’ll confirm the arrangement, delivery date and price with you before your order is finalised. Nothing is booked in until we’ve both agreed the details.

Pricing & payment

Prices shown on this site are a guide — we’ll confirm the exact price for your arrangement when you order, based on what you’ve asked for. Payment is arranged directly with you (by bank transfer or card) once your order is confirmed, and is due before your delivery date unless we’ve agreed otherwise.

Changes & cancellations

Need to change or cancel an order? Let us know as early as you can. If you give us at least 24 hours’ notice before your delivery date, we’ll happily amend or cancel without charge. Once an order is in progress — stems cut and arranged — we may not be able to offer a full refund, since the flowers can’t be resold.

Freshness & substitutions

Flowers are a natural product, and availability changes week to week. If a specific stem or colour you’ve asked for isn’t available at the quality we’re happy with, we’ll substitute it with something of equal or greater value and let you know beforehand wherever possible.

Delivery

Delivery areas, timings and fees are set out in full on our Delivery & Ordering page. We’ll do our best to deliver within the window we’ve agreed, but occasionally traffic, weather or access issues mean we’re running late — we’ll always let you know if that’s likely.

If something’s not right

If your order arrives and you’re not happy with it, get in touch within 24 hours with a photo where possible, and we’ll put it right — whether that’s a replacement or a refund.

Governing law

These terms are governed by the law of England and Wales.

Questions

Get in touch at hello@bristolflowers.uk or 07823 612565 if anything here needs clarifying.